Return Policy

Every Dearest Detail piece is made to order, by hand, just for you. Because of that, our return policy is a little different from a typical store. Please read it before you order, and reach out with any questions at dearestdetail@gmail.com.

Personalized and Custom Items

Items made with your names, dates, wording, monogram, colors or custom sizing are created specifically for your event and can't be resold. For that reason, personalized and custom items are final sale and are not eligible for return or exchange.

This includes fabric signs and banners, linen menus, embroidered blankets, monogrammed tote bags and any custom order.

Before we begin production, we'll send you a digital proof to review. Please check spelling, dates and details carefully. Once you approve your proof, your order goes into production exactly as approved.

Non-Personalized Items

Non-personalized items, such as gold metal sign stands, may be returned within 14 days of delivery if they're unused, in their original condition and in their original packaging.

To start a return, email us at dearestdetail@gmail.com with your order number before sending anything back. Return shipping is the customer's responsibility, and original shipping charges aren't refundable. Once we receive and inspect your return, we'll issue a refund to your original payment method.

Damaged, Defective or Incorrect Items

We check every piece before it ships, but if something arrives damaged, defective or different from your approved proof, we'll make it right.

Please contact us within 7 days of delivery with your order number and photos of the issue. We'll replace the item or issue a refund, whichever works best for your timeline.

Cancellations

Because we begin preparing your order soon after it's placed, cancellations are not accepted. If you need to change something, contact us as soon as possible and we'll do our best to help before your proof is approved.